At Yaffle House, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it and how we keep it secure.

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By using our website, you’re agreeing to be bound by this Policy.

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Any questions regarding this Policy and our privacy practices should be sent by email to dawn@yafflehouse.co.uk.

 

How do we collect information from you?

We obtain information about you when you use our website, contact us about products, buy our products or subscribe to our website.

 

What type of information is collected from you and who has access?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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We also collect personally identifiable information (including name, email address, phone number, communications), payment details (including credit/debit card information), comments, feedback, product reviews and recommendations.

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Your personal information will be used for the specific reasons stated in the ‘How Is Your Information Used?’ section only.

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Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by the Payment Card Industry Data Security Standards (PCI-DSS) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

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When you are using our secure online payment pages we use Paypal and Stripe. They specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please check out their own privacy statements by clicking the links or alternatively contact us by email dawn@yafflehouse.co.uk.

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In organising a delivery, we supply the delivery company with your name, and address. We use third party provider Royal Mail. For more information please click the link to check out their Privacy Policies.

 

How is your information used?

We may use your information to:

• carry out our obligations arising from purchases or activities entered by you and us together;

• seek your views or comments on the services we provide;

• notify you of changes to our services;

• send you communications which you have requested;

• send you communications about our activities that may be of interest to you;

• collect fees or monies owed;

• create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

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For these purposes we may contact you via email, telephone, text messages, and postal mail.

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We do not profile your personal information. When someone visits www.yafflehouse.co.uk, www.yafflehouse.com, or www.yafflehouse.shop we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way, which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

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We will not:

• sell or rent your information to any other businesses.

• share your information with other businesses for marketing purposes.

 

We review our retention periods for personal information on a regular basis.

 

Your choices

If you don’t want us to process your data anymore, please contact us at dawn@yafflehouse.co.uk.
 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

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In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

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16 or Under

We are concerned to protect the privacy of children and young people aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

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How you can access and update your information

The accuracy of your information is important to us. If you change email address, or if any of the other information we hold is inaccurate or out of date, please email us at dawn@yafflehouse.co.uk.

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Review of this Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

This Policy was created January 2019.